Returns & Refunds Policy

Overview

Returns and refunds for plans, devices and accessories are handled in line with the relevant network operator's policies. The following describes typical processes customers can expect when purchasing through UKMobiCare.com.

Cooling-off / Returns

Consumer customers generally have a 14-day cooling-off period starting from delivery (or activation where applicable) for contracts and goods, subject to the network operator's terms.
Devices should be returned unused, with original packaging and accessories included.
Activated SIMs and used consumables may be non-returnable (per network operator policy).

How to return

Contact: support@ukmobicare.com to start a return. We will provide instructions and any RMA details provided by the network operator.

Refunds

Refunds are processed after the network operator confirms receipt and inspection. Refunds are normally issued to the original payment method. Time to appear may vary depending on payment provider.

Partial refunds & charges

Where services have been used or activation has occurred, partial charges may apply in accordance with the network operator's terms.

Exceptions

Special/clearance items, personalised items or opened, used accessories may not be refundable. Business customers may have different return terms.